Certified Product Owner & Product Manager

Strategic Product
Leadership & Delivery

Nearly 15 years of experience leading complex, government-wide, multi-stakeholder technology programs in agile environments, including customer/employee research initiatives. Proven track record building and executing multi-year roadmaps aligned to organizational strategy, driving cross-functional delivery teams, and using OKRs and KPIs to focus on outcomes over outputs. Experienced operating AI-augmented workflows and applying product governance frameworks. Strong written and verbal communication skills with extensive executive stakeholder engagement.

North Tonawanda, NYtdlowden@gmail.com
Portrait of Tim Lowden

Certifications

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Certified Digital Product Manager (CDPM)

AIPMM

Project Management Professional (PMP)

In progress, est. Fall 2026

Career Trajectory

Nearly 15 years shaping public-sector technology products.

Senior Product Manager

February 2026 – Present

General Services Administration — TTS Engineering Division

  • Lead product strategy, roadmap, and backlog prioritization for a cross-functional engineering team through a complex platform migration.
  • Deploy AI-augmented delivery practices: LLM coding tools for rapid prototyping, RAG to enhance product requirements, and AI chatbots to analyze and categorize UX issues.
  • Establish team operating norms, responsibilities, and agile processes for a newly formed team.
  • Map user workflows to visualize dependencies and drive sprint-level prioritization decisions, focusing on outcomes over outputs.
Platform MigrationAI-Augmented DeliveryAgile Leadership

Senior Product Manager

February 2024 – February 2026

General Services Administration — Data.gov

  • Owned end-to-end product vision, roadmap, and delivery of a federal open data platform harvesting and validating metadata for 300,000+ datasets.
  • Drove cross-team accountability for backlog health, sprint velocity, and readiness, running all agile ceremonies.
  • Redesigned and shipped a new data catalog UI within two months while balancing features, service-level management, and technical debt.
  • Overhauled product metrics and KPI framework, implementing tag manager dataLayer instrumentation to capture previously unmeasured interactions.
  • Established a public product metrics dashboard tied to OKRs and user needs, improving transparency and accountability.
  • Coordinated digital asset migration across OMB, Chief Data Officers, and GSA leadership through matrixed influence.
Open DataOKRs & KPIsStakeholder Governance

Product Manager

August 2022 – February 2024

General Services Administration — Notify.gov

  • Founding product team member, driving Notify.gov from concept through beta launch — discovery, market analysis, privacy/legal navigation, cost analysis, and pilot recruitment.
  • Owned product vision, multi-year roadmap, and technical direction for a government SMS service.
  • Introduced MoSCoW prioritization to guide pilot launch scope, schedule, and delivery tradeoffs.
  • Liaised with senior stakeholders to align investment sequencing and priorities, representing the voice of the customer.
Product LaunchGovernment SMSPrioritization

Program Manager, Digital Analytics Program

December 2015 – August 2022

General Services Administration

  • Led strategy, development, and operations of a government-wide shared analytics platform recording 5B+ monthly hits across 6,000+ federal websites.
  • Executed product management of analytics.usa.gov, driving feature development, data quality, and performance outcomes.
  • Designed and delivered an online training curriculum for approximately 3,000 platform users, improving adoption and time-to-value.
  • Managed vendor and contract governance, staffing, and support operations.
Analytics PlatformTraining & AdoptionVendor Governance

Earlier Experience

September 2013 – December 2015

Program Analyst, Digital Analytics Program

General Services Administration

Provided direct data exploration, reporting, and customer support; supported federal agencies with platform implementation and ongoing maintenance.

June 2013 – September 2013

Junior Program Management Analyst

Engility Corporation

Pre-adjudicated student visa petitions through research, investigation, and verification within a regulated federal compliance environment.

October 2012 – April 2013

Communications & Public Information Assistant

International Labour Organization

Managed analytics, website operations, and stakeholder communications for the Washington office.

February 2011 – August 2011

Refugee Employment Caseworker

International Institute of Buffalo

September 2008 – November 2011

Youth Development Volunteer

United States Peace Corps — Errachidia, Morocco

July 2004 – August 2008

Advertising Account Executive & Obituary Desk Clerk

Greater Niagara Newspapers

Core Competencies

01.

Product Strategy & Vision

Building multi-year roadmaps, aligning product vision to organizational strategy, and translating customer needs into actionable backlogs.

02.

Agile Delivery Leadership

Running scaled agile ceremonies, refining backlogs, managing dependencies, and driving cross-functional teams toward outcomes over outputs.

03.

Data & Governance

Designing KPI/OKR frameworks, instrumenting analytics, and navigating compliance and regulatory environments with confidence.

04.

Stakeholder Communication

Engaging senior leadership, facilitating matrixed influence, and representing the voice of the customer across complex organizations.

Education

M.A., Global Communication

The George Washington University — Elliott School of International Affairs

Washington, DC

B.A., English

State University of New York, University at Buffalo

Amherst, NY

Let's build
together.

EmailNorth Tonawanda, NY